If you encounter a "Sync or Server Error" message while using the Jolt app, it usually means there's an issue with your device's connection to the network. Here's a step-by-step guide to resolve this issue and ensure smooth syncing.
Important Keywords: sync error, server error, network troubleshooting, Wi-Fi connection, Jolt app troubleshooting.
1. Do Not Delete the App
Warning! Deleting the app will result in data loss that cannot be recovered.
Do NOT delete the Jolt app if you encounter a sync error.
2. Device Details and Sync Status
Check Sync Status:
In the Jolt app, you might see "Syncing up ..." or "Syncing down ..." at the top of the screen. This indicates the app is trying to synchronize data.
Tap on the sync status at the top to view detailed information about the current sync status.
Keep the App Open:
The Jolt app must be open and the screen must be on for syncing to occur. The sync process may take some time, depending on the amount of data.
If the app has been importing data for more than an hour, it’s advisable to contact Jolt Technical Support.
Verify Sync Completion:
Once the sync is successful, the status should change to "Synced a few second ago" This means any previous error messages should be resolved.
3. Restart the tablet
Holding the power button 3 - 8 second
Screen should pop up some options
Click either power off or restart
4. Update the App and Software
Update the Jolt App: Ensure the Jolt app is updated to the latest version to avoid any compatibility issues.
iPad or apple device
Open your device's App store
Search for "Jolt"
Open the Jolt app and check to see if it is due for an update.
Android device:
Open Chrome and go to website ( jps.jolt.com)
Click the second option "Update Jolt" and will showing instruction show how to update the app.
Update your device: Check for updates for your device’s operating system.
Open your device's settings
Click on General > Software Update to check for any available updates.
5. Network Troubleshooting
Check Wi-Fi Connection:
Open your device's Settings, then select Wi-Fi.
Verify that your device is connected to a private, password-protected Wi-Fi network.
If it is connected but is still experiencing issues, try turning your Wi-Fi off and then turn back on.
If not connected to the correct WIFI then reconnect now and see if this fixes the issues you were experiencing
Verify Network Frequency:
Jolt supports both 2.4GHz and 5GHz Wi-Fi networks.
If you are using label feature connecting to a standalone printer Please make sure only connect with 2.4 GHz.
If you are not sure where to find this info, Start by asking your network provider.
Check Network Access:
Ensure that jolt.com is not blocked by your network.
If you are not sure where to find this info, asking your company IT support or who has control of the network.
Need More Help?
If you still experience issues after following these steps, contact Jolt Technical Support for further assistance.