How to Reset the Jolt App

If the Jolt app is experiencing glitches, loading slowly, or not displaying content correctly, performing an app reset can often resolve the issue. This guide covers when to reset, how to do it on each device type, and what to try if the reset doesn't fix the problem.

When Should You Reset the Jolt App?

An app reset is appropriate when you're experiencing:

Lists or content not loading or appearing blank
The app running slowly or freezing
Display glitches (images not loading, buttons not responding)
Stale data showing after a sync has completed

Do NOT use a reset for:

Sync errors or server errors — See Troubleshooting Sync Issues | Server Errors instead.
Lists not appearing on schedule — This is usually a configuration issue. See Troubleshooting Lists Not Showing on the Jolt App.
Login or password issues — See How Do I Change or Reset My Password.

Before You Begin: Sync Your Device

Before resetting, make sure your device has synced with the Jolt server. This prevents any data loss during the reset process.

Check the sync status at the top of the Jolt app screen.
If it shows "Synced a few seconds ago" or a recent time, you're good to proceed.
If it shows "Syncing up..." or "Syncing down...", wait for it to complete before resetting.

How to Reset on iPad / iOS Devices

Open the Jolt App on your device.
Tap Settings (gear icon).
Tap About.
Tap the three dots (⋮) in the top right corner of the screen.
Scroll to the bottom and tap Reset App.
Confirm by tapping Reset.

How to Reset on Android / Fire OS Devices

Open the Jolt App on your device.
Tap Settings (gear icon).
Tap About.
Tap the three dots (⋮) in the top right corner of the screen.
Scroll to the bottom and tap Reset App.
Confirm by tapping Reset.

Note for Fire OS devices: If the Settings menu does not appear, try clearing the app cache first via your device's Settings > Apps > Jolt > Storage > Clear Cache, then reopen the Jolt app and try again.

What Happens After a Reset

The app will re-download all your Jolt files from the server. This typically takes about 1 minute but may take longer depending on your network speed and account size.
Keep the app open and the screen on during this process.
You will not lose any data that was synced to the server before the reset.
Any unsynced data (entered while offline and not yet synced) may be lost — which is why syncing first is important.

What If the Reset Didn't Fix the Problem?

If the issue persists after resetting, try these additional steps in order:

1. Restart your device

Power off your device completely, wait 10 seconds, then power it back on and reopen the Jolt app.

2. Check for app updates

Make sure you're running the latest version of the Jolt app. See: Update the Jolt App

3. Check your Wi-Fi connection

Verify your device is connected to a stable, private Wi-Fi network. Try toggling Wi-Fi off and back on.

4. Clear the app cache (Android / Fire OS only)

Go to your device's Settings > Apps > Jolt > Storage > Clear Cache. This removes temporary files that may be causing issues without deleting your data.

5. Contact Jolt Technical Support

If none of the above resolves the issue, contact Jolt Technical Support. Please provide:

Your location name in Jolt
Device type and model (e.g., iPad 9th Gen, Samsung Galaxy Tab A8, Fire HD 10)
Operating system version (found in device Settings > About)
Jolt app version (found in Jolt Settings > About)
A description or screenshot of the issue