How to Resolve Visibility and Synchronization Issues in the Jolt App
If you're experiencing issues like missing utility labels or checklist visibility in the Jolt app, they may be related to synchronization or app settings. This guide provides actionable steps to address these common concerns.
Symptoms of the Issue
Missing categories such as Utility Labels or checklists (e.g., W7 Readiness Checklist).
Assigned roles not reflecting the correct app functionalities.
General Troubleshooting Steps
For Missing Utility Labels:
If the utility labels are not visible in the Jolt app, follow these steps to reset the application and restore synchronization:
Open the Jolt app.
Navigate to SETTINGS.
Tap ABOUT.
In the ABOUT menu, access the three-dot menu (often in the top-right corner).
Select RESET APP.
Confirm by choosing the affirmative option (e.g., "Yes," "Run," "OK," "Allow," etc.).
Close and relaunch the Jolt app.
Once these steps are completed, the utility label category should be visible again.
For Visibility Issues with Checklists:
If a checklist such as the W7 Readiness Checklist does not appear despite having the correct role assigned:
Perform an app reset as detailed above.
Sign back into the Jolt app.
Navigate to the All Lists section within the app.
Verify whether the checklist is now visible.
If the checklist is still not visible, further troubleshooting or contacting support may be necessary.
Additional Tips for Effective App Maintenance
Ensure your app is updated to the latest version.
Periodically clear app cache to prevent performance issues.
Verify your internet connectivity to ensure proper synchronization.
When to Seek Further Support
If the outlined troubleshooting steps do not resolve your issue, consider reaching out to Jolt Support for personalized assistance. Include the details of the steps you’ve taken and any error messages or persistent problems.
For critical errors, provide screenshots if possible.
Always check role assignments and permissions within the app configurations.
By following the above guide, most visibility and synchronization-related issues in the Jolt app can be efficiently resolved.