Troubleshooting Lists Not Showing on the Jolt App

If lists are not appearing on the Jolt app, follow this diagnostic guide to identify and resolve the issue. The most common causes are sync issues, blackout ranges, display schedule settings, and role-based permissions.

Quick Diagnostic: Start Here

Answer these questions to find the most likely cause:

Is the device synced? Check the sync status at the top of the Jolt app. If it says "Synced" with a recent time, move to step 2. If not, see Fix 1 below.
Is this happening to all users or just one person? If all users, it's likely a schedule or blackout issue — see Fix 3 and Fix 4. If just one person, it's likely a role/permissions issue — see Fix 5.
Did the lists show up before and stop recently? If yes, check for recent blackout range changes (Fix 3) or schedule modifications (Fix 4).
Is this a new list that was just created? Make sure it has a display schedule assigned (Fix 4) and is subscribed to the correct location(s).

For Users (Non-Admins)

Fix 1: Sync Your Device

Lists are generated up to five days in advance. Your device needs to connect to the internet regularly to download the latest list data.

Check the sync status at the top of the Jolt app screen.
If the last sync was more than 24 hours ago, tap the Jolt logo in the left pane to trigger a manual sync.
Wait for the sync to complete — the status should update to "Synced a few seconds ago."
Best practice: Sync your device daily to ensure you always have the latest content.

Fix 2: Update the Jolt App

Running an outdated version of the Jolt app can cause lists to not display correctly or at all.

iPad / iOS: Open the App Store, search for "Jolt," and tap Update if available.
Android / Fire OS: Open Chrome, go to jps.jolt.com, and tap "Update Jolt."
For a detailed walkthrough, see: Update the Jolt App
To update a JPS (Jolt Printer Station), see: Troubleshooting Sync Issues | Server Errors

Still not seeing your lists?

If syncing and updating didn't resolve the issue, the problem is likely on the admin/configuration side. Contact your Jolt administrator and let them know which lists are missing. They can check the settings described below.

Note: If the issue involves corporate-controlled content or role changes, your organization's Jolt administrator will need to make adjustments. Jolt support agents cannot modify corporate content unless authorized.

For Admins

Fix 3: Check for Blackout Ranges

Blackout ranges prevent lists from being generated during specific date ranges (e.g., holidays, store closures). If a blackout range is active, lists will not appear on the app during that period.

Log in to the Jolt Web Portal.
Go to Settings > Locations.
Select the affected location and edit its settings.
Look for any active blackout ranges that cover today's date.
Remove or adjust the blackout range if it's no longer needed.

Fix 4: Verify Display Schedule Settings

Every list needs a display schedule to know when it should appear on the app. If no schedule is assigned, the list won't show up.

Log in to the Jolt Web Portal.
Go to Lists > Edit Lists.
Select the list that's not showing.
Scroll down to the List Schedule panel on the left side.
Confirm that a display schedule is assigned and that it includes today's day and time.

For instructions on creating or editing schedules, see: Creating and Managing List Schedules in Jolt

Fix 5: Check Role-Based Access Settings

Lists can be restricted to specific roles. If an employee's role doesn't have access to a list, they won't see it.

Log in to the Jolt Web Portal.
Go to Lists > Edit Lists.
Select the list in question.
Check the access settings:
- "Anyone can view and complete this list" — If checked, all users at the location can see the list.
- Role-specific access — If this option is selected, only users in the specified roles will see the list. Verify the affected employee's role is included.
- "Create an individual list copy for each person" — This creates personal list copies for people in the assigned roles.

For a detailed guide, see: How to Manage Role-Based Access for Lists

Fix 6: Verify the Employee Has a Role Assigned

Employees who are not assigned to any role will appear in the "People Without Roles" section and will not see any role-restricted lists.

Go to the People tab on the Jolt Web Portal.
Check if the affected employee is listed under "People Without Roles."
If so, assign them to the appropriate role. See: Create and Edit Roles

Fix 7: Check Content Group / Location Subscription

If your account uses Content Group mode, lists must be subscribed to the correct location to appear there.

Assigned: Grants access to complete tasks on the list.
Manage: Allows employees to complete tasks and assign tasks to others.
Create Settings: Controls who can create instances of the list.

For more details, see: Switching Between Content Group and Location Modes

Still Not Resolved?

If you've checked all of the above and lists still aren't appearing, contact Jolt Technical Support with the following details:

Location name and list name(s) that are missing
Which users are affected (all users or specific people)
Device type and Jolt app version
When the issue started (did it work before?)
Whether you've already checked: sync status, blackout ranges, display schedules, and role-based access