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Troubleshooting Lists Not Showing on the Jolt App
Troubleshooting Lists Not Showing on the Jolt App
Updated over 5 months ago

Troubleshooting Lists Not Showing on the Jolt App

If lists are not appearing on your Jolt App, follow these troubleshooting steps to resolve the issue:

1. Check Tablet Sync Status

  • Ensure Recent Syncing: Lists are generated up to five days in advance. Your tablet needs to connect to the internet at least once every three to five days to update the lists.

  • Daily Syncing Recommended: Sync your tablet daily to ensure it has the latest content from your Jolt Web Portal.

2. Verify Blackout Ranges

  • Understand Blackout Ranges: Blackout ranges prevent lists from being generated on days when they cannot be completed.

  • Check Blackout Ranges:

    1. Log in to the Jolt Web Portal.

    2. Go to Settings > Locations.

    3. Select the relevant location and edit its settings to check for any blackout ranges.

3. Check Display Schedule Settings

  • Assign Display Schedules: If no display schedule is set, the list may not know when to appear.

  • Create or Edit Display Schedules: Refer to the article on Creating Display Schedules for instructions on setting this up.

4. Verify Role-Based Access Settings

  • Check List Access:

    • "Anyone can view and complete this list": This option allows everyone to access and complete the list if displayed.

    • Role-Specific Access: Uncheck this option to restrict list access to specific roles.

    • "Create an individual list copy for each person that is assigned": This relates to when individuals in specified roles receive their own copy.

5. Manage Content Group/Location Roles

  • Assign and Manage Roles:

    • Assigned: Grants access to complete tasks on the list.

    • Manage: Allows employees to complete tasks and assign tasks to others.

    • Create Settings: Controls who can create instances of the list. Refer to the articles on Creating List Instances on the Jolt App, and Creating List Instances | Web Portal for more information.

Additional Help

  • For Detailed Instructions: Refer to the related articles for more information on specific settings and list management.

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