Troubleshooting Lists Not Showing on the Jolt App
If lists are not appearing on your Jolt App, follow these troubleshooting steps to resolve the issue:
1. Check Tablet Sync Status
Ensure Recent Syncing: Lists are generated up to five days in advance. Your tablet needs to connect to the internet at least once every three to five days to update the lists.
Daily Syncing Recommended: Sync your tablet daily to ensure it has the latest content from your Jolt Web Portal.
2. Verify Blackout Ranges
Understand Blackout Ranges: Blackout ranges prevent lists from being generated on days when they cannot be completed.
Check Blackout Ranges:
Log in to the Jolt Web Portal.
Go to Settings > Locations.
Select the relevant location and edit its settings to check for any blackout ranges.
3. Check Display Schedule Settings
Assign Display Schedules: If no display schedule is set, the list may not know when to appear.
Create or Edit Display Schedules: Refer to the article on Creating Display Schedules for instructions on setting this up.
4. Verify Role-Based Access Settings
Check List Access:
"Anyone can view and complete this list": This option allows everyone to access and complete the list if displayed.
Role-Specific Access: Uncheck this option to restrict list access to specific roles.
"Create an individual list copy for each person that is assigned": This relates to when individuals in specified roles receive their own copy.
5. Manage Content Group/Location Roles
Assign and Manage Roles:
Assigned: Grants access to complete tasks on the list.
Manage: Allows employees to complete tasks and assign tasks to others.
Create Settings: Controls who can create instances of the list. Refer to the articles on Creating List Instances on the Jolt App, and Creating List Instances | Web Portal for more information.
Additional Help
For Detailed Instructions: Refer to the related articles for more information on specific settings and list management.