Troubleshooting Lists Not Showing on the Jolt App
If lists are not appearing on your Jolt App, follow these troubleshooting steps to resolve the issue:
For Users:
Check Tablet Sync Status, and Check for updates
Ensure Recent Syncing: Lists are generated up to five days in advance. Your tablet needs to connect to the internet at least once every three to five days to update the lists.
Daily Syncing Recommended: Sync your tablet daily to ensure it has the latest content from your Jolt Web Portal.
Sync Status is found on the top of your screen in Jolt.
If the date/time "Synced at" is more than 24 hours old, press the JOLT logo in the left pane to manually re-sync. You will see the sync status change, it may take a few moments.
Running an out of date version of the Jolt Mobile app can cause lists to work improperly, or even not show up; you will want to make sure your Jolt Device is running the most up-to-date version of the Jolt application.
To update your app, take a look at our guide on how to Update the Jolt App
If that doesn't work, you may need to reach out to an admin on your account.
For Admins:
Verify Blackout Ranges
Blackout ranges prevent lists from being generated on days when they cannot be completed.
To Check Blackout Ranges:
Log in to the Jolt Web Portal.
Go to Settings > Locations.
Select the relevant location and edit its settings to check for any blackout ranges.
Check Display Schedule Settings
Assign Display Schedules: If no display schedule is set, the list may not know when to appear.
To Create or Edit Display Schedules: Refer to the article "Creating and Managing List Schedules in Jolt" for instructions on setting this up.
basic instructions:
log into the Jolt Web Portal
go to Lists > Edit Lists
Scroll down to the List Schedule panel on the left.
Verify Role-Based Access Settings
To check that your Role- Based List Access is accurate, please review our guide on How to Manage Role-Based Access for Lists
log into the Jolt Web Portal
go to Lists > Edit Lists
A few key settings:
"Anyone can view and complete this list": This option allows everyone to access and complete the list if displayed.
Role-Specific Access: Uncheck this option to restrict list access to specific roles.
"Create an individual list copy for each person that is assigned": This relates to when individuals in specified roles receive their own copy.
Manage Content Group/Location Roles
Assign and Manage Roles:
Assigned: Grants access to complete tasks on the list.
Manage: Allows employees to complete tasks and assign tasks to others.
Create Settings: Controls who can create instances of the list. Refer to the articles on Creating List Instances on the Jolt App, and Creating List Instances | Web Portal for more information.
Additional Help
For Detailed Instructions: Refer to the related articles for more information on specific settings and list management.