Changing Device Configuration
This article will guide you through changing a Jolt-connected device from a multi-user configuration to a single-user configuration and vice versa.
Requirements (Before You Start)
Understand Device Modes:
Single-User Device: Displays a profile image or initials in the top right.
Multi-User Device: Displays "Log In"
or "Log Out" in the top right.
Determine Your Current Mode:
Check the top right button on your device to see its current configuration.
Switching from Multi-User to Single-User Device
Launch Jolt and Log In:
Use an account with at least device admin permissions (e.g., Location website admin, Content group admin, Company admin).
Navigate to Settings:
Open the Jolt menu.
Tap Settings > About.
Disconnect from Location:
Tap the 3-dot More Options button in the top right.
Select Disconnect from Location in the bottom tray.
Confirm by tapping Reset.
Reset the App:
After the reset, you will be on the Sign In screen.
Hard close and relaunch the Jolt app.
Sign In and Configure:
Tap Sign In, enter your username and password, and tap Continue.
Select your location.
Choose Single-user device and tap Continue.
Tap Start download. Once the initial sync finishes, the device is set as a single-user device.
Switching from Single-User to Multi-User Device
Sign Out:
Launch the Jolt app.
Tap the profile icon in the top right.
Tap Sign Out at the bottom of the screen and confirm.
Reset the App:
After signing out, you will land on the Sign In screen.
Hard close and relaunch the Jolt app.
Connect as Multi-User Device:
Option 1: Sign In Method
Tap Sign In, enter your username and password, and tap Continue.
Select your location.
Choose Multi-user device and tap Continue.
Tap Start download. Once the initial sync finishes, the device is set as a multi-user device.
Option 2: Connect to a Location Method
On the Sign In screen, tap Connect to a location.
Scan the QR code for your location.
Tap Start download. Once the initial sync finishes, the device is set as a multi-user device.
FAQ
Q: How do I know which mode my device is in? A: Check the button in the top right of your device. If it says "Log In" or "Log Out," it is a multi-user device. If it shows a profile image or initials, it is a single-user device.
Q: What permissions do I need to change the device configuration? A: You need at least device admin permissions. Other roles that can change the device type include Location website admin, Content group admin, and Company admin.
Q: Can I change the device configuration without resetting the app? A: No, you need to reset the app to switch between single-user and multi-user modes.
Q: What should I do if I encounter issues during the configuration process? A: Ensure you are following the steps correctly. If issues persist, consult the Jolt support team for assistance.
Q: How long does the initial sync take? A: The duration of the initial sync depends on the amount of data to be downloaded. It typically takes a few minutes.
For further assistance, visit the Connect a Device page on support.jolt.com.