Physically place the sensor right next to the hub. This helps rule out issues related to signal strength or interference.

Wait for 10 minutes and check if the sensor starts sending readings to the web portal. Refresh the web page to see updated information.

If readings appear, the problem may be related to the distance or interference between the sensor and hub.

Use a Phillips screwdriver to remove the screws holding the backplate of the sensor.

Carefully use a mini craft stick or similar tool to push the battery out of its housing. This will power off the sensor.

Place the battery back into its housing, ensuring the positive (+) and negative (-) sides are correctly aligned.

Check if the sensor starts sending readings to the web portal. If not, proceed to replace the battery.

If reinserting the battery does not solve the issue, replace the battery with a new one.

For detailed instructions on battery replacement, refer to our Support Article on Battery Replacement.

Unplug the hub from its power source for 10 seconds.

Plug it back in and allow it to restart.

Check if the sensor starts sending updates to the web portal.

Move the hub, sensor, or network access point to reduce interference and improve signal strength.

Ensure that after moving the sensor, the hub can still detect and communicate with it.

Refer to our Hardware Setup Guide for visual guidance on optimal placement.

If the issue persists, explore upgrading to more powerful hardware. Our LoRa (Long Range) equipment lineup offers options that may better suit your environment.

If the sensor still does not function correctly after all troubleshooting steps, there may be a hardware issue.

Contact Jolt Technical Support for assistance with diagnosing and replacing the sensor.