Jolt Software

Bluetooth Sensor Troubleshooting FAQ

1. How do I know if the issue is with the sensor or the hub/network?

First, check if your hub is sending updates correctly. If the hub is functioning but your sensor isn't sending updates, follow the troubleshooting steps below. For detailed instructions on determining if the issue is with the sensor or the hub/network, refer to our main Sensor Troubleshooting article.

2. What should I do if my sensor is not sending temperature updates to the hub?

- Place the sensor right next to the hub to eliminate signal strength or interference as the cause. Wait 10 minutes and check if the readings appear on the web portal. If readings start coming through, the issue is likely due to range or interference.

- Remove the Sensor Battery:
 - Use a Phillips screwdriver to remove the screws from the backplate of the sensor.
 - Carefully use a mini craft stick or similar tool to push the battery out of its housing. This will turn the sensor off.
 - Reinsert the battery, ensuring the positive (+) and negative (-) sides are correctly aligned.
 - Check if the sensor starts sending readings to the web portal. If not, replace the battery.
- For detailed battery replacement instructions, see our Support Article on Battery Replacement.

- Unplug your hub for 10 seconds, then plug it back in. This restart can resolve sync-related issues.

- If none of these steps resolve the issue, contact Jolt Technical Support for further assistance.

1. Check Signal Strength:
 - Place the sensor right next to the hub to eliminate signal strength or interference as the cause. Wait 10 minutes and check if the readings appear on the web portal. If readings start coming through, the issue is likely due to range or interference.
2. Inspect and Replace the Battery:
 - Remove the Sensor Battery:
 - Use a Phillips screwdriver to remove the screws from the backplate of the sensor.
 - Carefully use a mini craft stick or similar tool to push the battery out of its housing. This will turn the sensor off.
 - Reinsert the battery, ensuring the positive (+) and negative (-) sides are correctly aligned.
 - Check if the sensor starts sending readings to the web portal. If not, replace the battery.
 - For detailed battery replacement instructions, see our Support Article on Battery Replacement.
3. Restart the Hub:
 - Unplug your hub for 10 seconds, then plug it back in. This restart can resolve sync-related issues.
4. Contact Support:
 - If none of these steps resolve the issue, contact Jolt Technical Support for further assistance.

3. How can I address range or interference issues?

If range or interference is the problem, try these solutions:

Adjust Placement: Move the hub, sensor, or network access point to improve signal strength. Ensure the sensors and hubs remain in communication after making adjustments. For visual guidance, refer to our Hardware Setup Guide.

Consider Upgrading Hardware: Depending on your environment, you might need more powerful hardware. Explore our LoRa (Long Range) equipment lineup for options that might be better suited to your needs.

- Adjust Placement: Move the hub, sensor, or network access point to improve signal strength. Ensure the sensors and hubs remain in communication after making adjustments. For visual guidance, refer to our Hardware Setup Guide.
- Consider Upgrading Hardware: Depending on your environment, you might need more powerful hardware. Explore our LoRa (Long Range) equipment lineup for options that might be better suited to your needs.

4. What if my sensor continues to have battery issues?

If reinserting the battery temporarily resolves the issue but the sensor disconnects again, it may be time to replace the battery. Monitor the sensor for further disconnections and replace the battery if necessary.

5. How do I know if there is a hardware issue with the sensor?

If you've tried all troubleshooting steps and the sensor still isn't functioning, there may be a hardware issue. Contact Jolt Technical Support for assistance with diagnosing and replacing the faulty sensor.