Troubleshooting Steps
Check Gateway Status:
Ensure the Status and LORA indicators on the gateway are illuminated (Multitech) or the Power (green), Ethernet (amber) and LoRa (red) indicators are illuminated (Laird).
Confirm that the power cable is plugged in and the network cable is connected to a working port.
Verify Network Connection:
Ensure your network is connected to the internet and that the gateway is in the correct port.
Whitelist Jolt (If Using a Firewall):
Confirm that WebSockets ports 80 and 443 are whitelisted on your firewall inbound and outbound to/from *.jolt.com. Contact your network administrator or internet provider for assistance.
Restart the Gateway:
Disconnect the power adapter from the gateway, wait 10 seconds, then reconnect it.
Wait 5-10 minutes to see if the gateway reconnects to Jolt.
Remove and Re-add the Gateway:
From the Jolt App or Web Portal:
Tap the gateway, then the three-dot menu in the upper right corner, and select Delete/Deactivate.
Re-add the gateway by tapping the “+” icon, selecting Setup Gateway, and following the instructions.
Wait about 10 minutes to check if the gateway reconnects.
Check Connection Status:
In the Jolt app or web portal, tap on the gateway to confirm it shows a recent reading (less than 5 minutes old).
Open and close the app to ensure it is in sync and up-to-date.
Contact Jolt Support:
If you’ve tried all the above steps and the gateway still isn’t connecting, reach out to Jolt Support for further assistance.
Important: Manage Sensor Battery Life ( Save the sensor battery to deactivate the sensor)
JRB 004 and JRB 301: Remove the battery. (Note: JRB 004 sensors with Firmware Version 2.4 and later are protected against battery drain from gateway disconnections.)
L01, LRTD01: Remove the batteries.
DLHT65: Press the ACT button 5 times rapidly until you see a long red light indicating sleep mode.
Do not reactivate sensors until the gateway is online and sending readings to Jolt.
Important Reminder: Ensure sensors are not activated when the gateway is offline to prevent rapid battery drain. Follow the sleep mode instructions as described above.
Additional Tips:
Verify Sensor Placement:
Optimal Placement: Ensure that the sensors are within the effective range of the gateway.
Review Network Configuration:
IP Address and Port Configuration: Verify that the gateway’s IP address and port settings match the network configuration requirements specified by Jolt.
Check for Interference:
Minimize Interference: Ensure there are no other devices or sources of interference that might affect the gateway’s connectivity.
Confirm Power Supply:
Check Power Supply: Verify that the gateway is receiving a stable power supply and that the power adapter is functioning correctly.