LoRa Gateway Connectivity Troubleshooting Checklist
Step 1: Check Gateway Status
Ensure the Status and LORA indicators on the gateway are illuminated (Multitech) or the Power (green), Ethernet (amber) and LoRa (red) indicators are illuminated (Laird).
Verify that the power cable is securely plugged in.
Confirm that the network cable is connected to a working port.
Step 2: Verify Network Connection
Check that your network is connected to the internet.
Ensure the gateway is plugged into the correct network port.
Step 3: Whitelist Jolt (If Using a Firewall)
Confirm that WebSockets ports 80 and 443 are whitelisted on your firewall inbound and outbound to/from *.jolt.com.
Contact your network administrator or internet provider if needed.
Step 4: Restart the Gateway
Disconnect the power adapter from the gateway.
Wait 10 seconds.
Reconnect the power adapter.
Allow 5-10 minutes for the gateway to reconnect to Jolt.
Step 5: Remove and Re-add the Gateway
From the Jolt App or Web Portal:
Tap the gateway.
Tap the three-dot menu in the upper right corner.
Select Delete/Deactivate.
Re-add the gateway:
Tap the “+” icon.
Select Gateway.
Follow the on-screen instructions.
Wait about 10 minutes to check if the gateway reconnects.
Step 6: Check Connection Status
In the Jolt app or web portal, tap on the gateway.
Verify that the gateway shows a recent reading (less than 5 minutes old).
Open and close the app to ensure it is in sync and up-to-date.
Step 7: Contact Jolt Support
If the gateway still isn’t connecting, reach out to Jolt Support for further assistance.
Additional Tips
Optimize Sensor Placement:
Ensure sensors are within the effective range of the gateway.
Verify Network Configuration:
Confirm that the gateway’s IP address and port settings match the requirements specified by Jolt.
Minimize Interference:
Ensure there are no other devices or sources of interference affecting the gateway.
Check Power Supply:
Verify that the gateway is receiving a stable power supply and that the power adapter is functioning correctly.
Important Reminder:
If the gateway is offline and sensors are activated, put the sensors to sleep as follows:
JRB 004 and JRB 301: Remove the battery.
L01, LRTD01: Remove the batteries.
DLHT65: Press the ACT button 5 times rapidly until you see a long red light.
This checklist format provides a clear, actionable guide to help with troubleshooting your LoRa Gateway connectivity issues.