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LoRa Gateway Connectivity FAQ
LoRa Gateway Connectivity FAQ
Curtis Nash avatar
Written by Curtis Nash
Updated this week

LoRa Gateway Connectivity FAQ

Q: How do I troubleshoot my LoRa Gateway if it's not connecting to Jolt?

A: Follow these steps to resolve connectivity issues:

1. Check Gateway Status

  • Q: How do I check if the gateway is powered on?

    • Ensure the Status indicator on the gateway is illuminated.

    • Confirm that the power cable is securely plugged in and the network cable is connected to a working port.

2. Verify Network Connection

  • Q: What should I check for network connectivity?

    • Ensure your network is connected to the internet.

    • Verify that the gateway is plugged into the correct port.

3. Whitelist Jolt (If Using a Firewall)

  • Q: How do I ensure Jolt is accessible through my firewall?

    • Confirm that WebSockets ports 80 and 443 are whitelisted on your firewall inbound and outbound to/from *.jolt.com. Contact your network administrator or internet provider for assistance.

4. Restart the Gateway

  • Q: How do I restart the gateway?

    • Disconnect the power adapter, wait 10 seconds, then reconnect it.

    • Allow 5-10 minutes for the gateway to reconnect to Jolt.

5. Remove and Re-add the Gateway

  • Q: How do I remove and re-add the gateway?

    • From the Jolt App or Web Portal:

      • Tap the gateway, then the three-dot menu in the upper right corner, and select Delete/Deactivate.

      • Re-add the gateway by tapping the “+” icon, selecting Gateway, and following the on-screen instructions.

      • Wait about 10 minutes to see if the gateway reconnects.

6. Check Connection Status

  • Q: How do I verify if the gateway is connected?

    • In the Jolt app or web portal, tap on the gateway to ensure it shows a recent reading (less than 5 minutes old).

    • Open and close the app to ensure it is in sync and up-to-date.

7. Contact Jolt Support

  • Q: What should I do if the gateway still won’t connect?

    • If you’ve tried all the steps above and the gateway isn’t connecting, reach out to Jolt Support for further assistance.

Additional Tips

  • Q: Should I check for firmware updates?

    • Update Firmware: Ensure your gateway’s firmware is up to date. Check the manufacturer’s documentation for instructions on updating firmware.

  • Q: How can I optimize sensor placement?

    • Optimal Placement: Ensure sensors are within the effective range of the gateway and not obstructed by physical barriers.

  • Q: What network configurations should I verify?

    • IP and Port Configuration: Confirm that the gateway’s IP address and port settings match the network configuration requirements specified by Jolt.

  • Q: How can I minimize interference?

    • Reduce Interference: Ensure there are no other devices or sources of interference affecting the gateway’s connectivity.

  • Q: What should I check regarding power supply?

    • Check Power Supply: Verify that the gateway is receiving a stable power supply and that the power adapter is functioning correctly.

  • Q: Are there any additional diagnostic steps?

    • Review Logs: If available, check the gateway’s logs for error messages or warnings that might provide more insight into connectivity issues.

  • Q: What if all else fails?

    • Factory Reset: As a last resort, consider performing a factory reset on the gateway. Refer to the manufacturer’s instructions for this process.

Important Reminder: If the gateway is offline and sensors are activated, some sensor batteries may drain rapidly. Put activated sensors to sleep by following the steps outlined in the original guide.

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