LoRa Gateway Connectivity FAQ
Q: How do I troubleshoot my LoRa Gateway if it's not connecting to Jolt?
A: Follow these steps to resolve connectivity issues:
1. Check Gateway Status
Q: How do I check if the gateway is powered on?
Ensure the Status indicator on the gateway is illuminated.
Confirm that the power cable is securely plugged in and the network cable is connected to a working port.
2. Verify Network Connection
Q: What should I check for network connectivity?
Ensure your network is connected to the internet.
Verify that the gateway is plugged into the correct port.
3. Whitelist Jolt (If Using a Firewall)
Q: How do I ensure Jolt is accessible through my firewall?
Confirm that WebSockets ports 80 and 443 are whitelisted on your firewall inbound and outbound to/from *.jolt.com. Contact your network administrator or internet provider for assistance.
4. Restart the Gateway
Q: How do I restart the gateway?
Disconnect the power adapter, wait 10 seconds, then reconnect it.
Allow 5-10 minutes for the gateway to reconnect to Jolt.
5. Remove and Re-add the Gateway
Q: How do I remove and re-add the gateway?
From the Jolt App or Web Portal:
Tap the gateway, then the three-dot menu in the upper right corner, and select Delete/Deactivate.
Re-add the gateway by tapping the “+” icon, selecting Gateway, and following the on-screen instructions.
Wait about 10 minutes to see if the gateway reconnects.
6. Check Connection Status
Q: How do I verify if the gateway is connected?
In the Jolt app or web portal, tap on the gateway to ensure it shows a recent reading (less than 5 minutes old).
Open and close the app to ensure it is in sync and up-to-date.
7. Contact Jolt Support
Q: What should I do if the gateway still won’t connect?
If you’ve tried all the steps above and the gateway isn’t connecting, reach out to Jolt Support for further assistance.
Additional Tips
Q: Should I check for firmware updates?
Update Firmware: Ensure your gateway’s firmware is up to date. Check the manufacturer’s documentation for instructions on updating firmware.
Q: How can I optimize sensor placement?
Optimal Placement: Ensure sensors are within the effective range of the gateway and not obstructed by physical barriers.
Q: What network configurations should I verify?
IP and Port Configuration: Confirm that the gateway’s IP address and port settings match the network configuration requirements specified by Jolt.
Q: How can I minimize interference?
Reduce Interference: Ensure there are no other devices or sources of interference affecting the gateway’s connectivity.
Q: What should I check regarding power supply?
Check Power Supply: Verify that the gateway is receiving a stable power supply and that the power adapter is functioning correctly.
Q: Are there any additional diagnostic steps?
Review Logs: If available, check the gateway’s logs for error messages or warnings that might provide more insight into connectivity issues.
Q: What if all else fails?
Factory Reset: As a last resort, consider performing a factory reset on the gateway. Refer to the manufacturer’s instructions for this process.
Important Reminder: If the gateway is offline and sensors are activated, some sensor batteries may drain rapidly. Put activated sensors to sleep by following the steps outlined in the original guide.