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Troubleshooting Sync Issues | Server Error
Troubleshooting Sync Issues | Server Error
Curtis Nash avatar
Written by Curtis Nash
Updated over a week ago

Troubleshooting Sync Issues | Server Error

If you encounter a "Sync of Server Error" message while using the Jolt app, it usually means there's an issue with your device's connection to the network. Here's a step-by-step guide to resolve this issue and ensure smooth syncing.

Important Keywords: sync error, server error, network troubleshooting, Wi-Fi connection, Jolt app troubleshooting.

**1. Do Not Delete the App

Warning! Deleting the app will result in data loss that cannot be recovered. Do not delete the Jolt app if you encounter a sync error.

**2. Update the App and Software

  • Update the Jolt App: Ensure the Jolt app is updated to the latest version to avoid any compatibility issues.

  • Update iOS or Software: Check for updates for your device’s operating system. Go to Settings > General > Software Update to install any available updates.

**3. Network Troubleshooting

  1. Check Wi-Fi Connection:

    • Open Settings on your iPad, then select Wi-Fi.

    • Verify that your device is connected to a network. If it’s connected but still experiencing issues, try turning Wi-Fi off and then back on.

    • Reconnect to the correct Wi-Fi network if necessary.

  2. Use a Private Network:

    • Ensure you are connected to a private, password-protected Wi-Fi network. Jolt requires a secure connection, especially for tasks like printing labels.

  3. Verify Network Frequency:

    • Jolt only supports 2.4GHz Wi-Fi networks. Make sure your device isn’t connected to a 5GHz network, which is incompatible.

  4. Check Network Access:

    • Ensure that jolt.com is not blocked by your network. Review the Jolt Platform Whitelist Information to confirm the necessary URLs and IP addresses are allowed.

**4. Device Details and Sync Status

  1. Check Sync Status:

    • In the Jolt app, you might see "Syncing up" or "Syncing down" at the top of the screen. This indicates the app is trying to synchronize data.

    • Tap on the sync status at the top to view detailed information about the current sync status.

  2. Keep the App Open:

    • The Jolt app must be open and the screen must be on for syncing to occur. The sync process may take some time, depending on the amount of data.

    • If the app has been importing data for more than an hour, it’s advisable to contact Jolt Technical Support.

  3. Verify Sync Completion:

    • Once the sync is successful, the status should change to "Synced Just Now." This means any previous error messages should be resolved.

**5. Need More Help?

If you still experience issues after following these steps, contact Jolt Technical Support for further assistance.

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