Troubleshooting Sync Issues | Server Error
If you encounter a "Sync of Server Error" message while using the Jolt app, it usually means there's an issue with your device's connection to the network. Here's a step-by-step guide to resolve this issue and ensure smooth syncing.
Important Keywords: sync error, server error, network troubleshooting, Wi-Fi connection, Jolt app troubleshooting.
**1. Do Not Delete the App
Warning! Deleting the app will result in data loss that cannot be recovered. Do not delete the Jolt app if you encounter a sync error.
**2. Update the App and Software
Update the Jolt App: Ensure the Jolt app is updated to the latest version to avoid any compatibility issues.
Update iOS or Software: Check for updates for your device’s operating system. Go to Settings > General > Software Update to install any available updates.
**3. Network Troubleshooting
Check Wi-Fi Connection:
Open Settings on your iPad, then select Wi-Fi.
Verify that your device is connected to a network. If it’s connected but still experiencing issues, try turning Wi-Fi off and then back on.
Reconnect to the correct Wi-Fi network if necessary.
Use a Private Network:
Ensure you are connected to a private, password-protected Wi-Fi network. Jolt requires a secure connection, especially for tasks like printing labels.
Verify Network Frequency:
Jolt only supports 2.4GHz Wi-Fi networks. Make sure your device isn’t connected to a 5GHz network, which is incompatible.
Check Network Access:
Ensure that jolt.com is not blocked by your network. Review the Jolt Platform Whitelist Information to confirm the necessary URLs and IP addresses are allowed.
**4. Device Details and Sync Status
Check Sync Status:
In the Jolt app, you might see "Syncing up" or "Syncing down" at the top of the screen. This indicates the app is trying to synchronize data.
Tap on the sync status at the top to view detailed information about the current sync status.
Keep the App Open:
The Jolt app must be open and the screen must be on for syncing to occur. The sync process may take some time, depending on the amount of data.
If the app has been importing data for more than an hour, it’s advisable to contact Jolt Technical Support.
Verify Sync Completion:
Once the sync is successful, the status should change to "Synced Just Now." This means any previous error messages should be resolved.
**5. Need More Help?
If you still experience issues after following these steps, contact Jolt Technical Support for further assistance.