Record Uploads in the Jolt iPad App
Overview: Record Uploads indicate that data from your iPad is being synced to the Cloud (Web Portal). This process can be interrupted by connectivity issues or large file sizes. Follow the steps below to troubleshoot and ensure your data syncs correctly.
How to Manage Record Uploads
Check Sync Time and Device Details:
Open the Jolt App and select the Sync time. Device details will be displayed.
If multiple files are syncing, the app must remain open until it shows "Synced Just Now." The duration can vary depending on file sizes. If you do not see a change after an hour, contact Jolt Support.
View Record Uploads:
Clicking on the Sync time will open the Record table.
Here, you will see:
Record Uploads: Files currently syncing. This number will decrease as the app syncs each file. When it reaches 0, all files are synced, and it’s safe to close the app.
Last Sync: The most recent time your tablet synced.
Status: Should read Active.
Network Connectivity: Ensure your Wi-Fi is connected.
Troubleshooting Tips:
Check Network Connection: Verify that your iPad is connected to Wi-Fi.
Keep the App Open: Do not close the Jolt App while files are syncing.
File Size: Large photos or files may take longer to upload. Be patient as the app processes these files.
FAQ
Q: What should I do if the record uploads are taking too long?
A: Ensure the app remains open and your iPad stays connected to Wi-Fi. Larger files will take more time to sync. If the upload status does not change after an hour, contact Jolt Support.
Q: How can I check the status of my record uploads?
A: Click on the Sync time in the Jolt App to view the Record table. Here, you can see the number of files uploading and their status.
Q: What does "Synced Just Now" mean?
A: "Synced Just Now" indicates that the data has recently finished syncing and is up to date. You can safely close the app once this message appears.
Q: What if my iPad loses connection or turns off during sync?
A: If your iPad disconnects from Wi-Fi or turns off, the sync process may be interrupted. Ensure the device remains on and connected to complete the upload. Reopen the app to resume syncing.
Q: How can I ensure my Wi-Fi is connected?
A: Check the Wi-Fi settings on your iPad to confirm it is connected to a network. If necessary, reconnect to the network or troubleshoot your Wi-Fi connection.