Zebra Label Printer Troubleshooting FAQ
Q: How do I perform a factory reset on my Zebra printer?
A: Turn off the printer. Hold down the Pause and Feed buttons, then turn the printer on. Release the Power button but keep holding the other buttons until the status indicator turns solid green. The printer will feed 3-4 blank labels if done correctly.
Q: How can I drain the capacitors in my Zebra printer?
A: Unplug the power cable from the printer. Hold the power button for 30-45 seconds, then keep the printer unplugged for several minutes. Ensure the power cord is plugged into the wall outlet.
Q: How do I delete configured printers in the Jolt app?
A: Open the Jolt app, go to Settings > Printers, and delete any configured printers. Force close the Jolt app by double-pressing the home button and swiping up on the app.
Q: How do I forget Wi-Fi and Bluetooth connections on my iPad?
A: In iPad settings, forget both Wi-Fi and Bluetooth connections. For Bluetooth, tap the blue "i" icon next to the device and select Forget This Device. For Wi-Fi, tap the blue "i" icon next to the network and select Forget This Network. Force restart the iPad by holding the lock and home buttons until the screen goes dark.
Q: How do I reset the hardware and network defaults on my Zebra printer?
A:
Hardware Reset: Reconnect the printer power cable but keep it off. Hold the Pause and Feed buttons, then hold the power button until only the Status light is on.
Network Reset: Turn the printer off again. Hold the Pause and X buttons, then hold the power button until only the Status light is on.
Q: What should the status lights indicate after resetting?
A: The far-left status light should be solid green, and the far-right network light should be red. If the network light is not red, perform the network reset again.
Q: How do I load labels and calibrate the Zebra printer?
A: Load a roll of labels and align the sensor properly. Follow the instructions for calibrating the printer.
Q: How do I reconnect my iPad to the Zebra printer?
A: Power on the iPad and enable Bluetooth. Connect to the printer's serial number. Reconnect the iPad to the private Wi-Fi network.
Q: How do I add a printer in the Jolt app?
A: Open the Jolt app, go to Settings > Printers, and click the blue + button to add a printer. Select the 50J printer number, enter the network name and password, and save. Test print a label to ensure proper setup.
Q: What should I do if I need additional assistance?
A: Contact Jolt Support if you encounter any issues during the troubleshooting process.