Troubleshooting Password Reset Issues in Jolt Software
Purpose
Help users resolve issues receiving or completing password reset requests in Jolt Software.
Common Causes of Password Reset Issues
1. Incorrect Email Address
Password reset emails are only sent to the email linked to an active Jolt user account.
If the email is not associated with an active user:
No reset email will be sent
The request will not complete successfully
2. Account Not Active or Deleted
If the user account has been removed or deactivated:
Password reset will fail
The account must be restored or recreated by an admin
3. Email Delivery Issues
Even when the account is valid, reset emails may not arrive due to:
Spam or junk filtering
Company email security rules blocking messages
How to Resolve Password Reset Issues
Step 1: Confirm Email Address
Verify the email matches the active Jolt user account
Ensure you are using the correct location or organization email
Step 2: Check Email Delivery
Review spam or junk folders
Search inbox for “Jolt” or password reset email
Confirm internal email filters are not blocking messages
If needed, request your IT team to allowlist Jolt email domains.
Step 3: Verify Account Status (Admin Check)
If reset still fails:
Ask an admin to confirm the user exists in the system
Check whether the user is in a deleted or inactive state
Restore or recreate the user if necessary
When to Involve an Admin
Escalate to an administrator if:
The email is correct but no reset email is received
The account may have been deleted or deactivated
The user cannot be found in active records
Support Guidance
Always confirm email + account status first before deeper troubleshooting
Treat most reset failures as either email mismatch or inactive account
Use admin verification as the final step before support escalation