Troubleshooting Login and Email Issues in Jolt Software
Purpose
Help users resolve common login issues and email notification problems in Jolt Software.
Login Issues
Common Causes
Login issues typically occur due to:
Incorrect credentials
Device or session type mismatch
Missing admin setup or permissions
1. Standard Login Troubleshooting
If a user cannot log in:
Confirm email and password are correct
Ensure the account is active and properly set up
Try logging in again after restarting the app or device
2. Device Access Modes
Jolt supports different login experiences depending on the device setup:
Personal Device
User stays signed in
Notifications are enabled
No need to log out after each session
Shared Device
Users log in using a PIN or assigned credentials
Each user must log out after completing tasks
Often used on shared tablets or kiosks
If login fails, confirm the device is using the correct mode.
3. Location-Based Login (QR Code)
Some environments require login via QR code:
Scan the QR code provided by an admin
This links the device to a location and enables shared access mode
If the QR code does not work, confirm it is active and tied to the correct location.
Email Notification Issues
1. Not Receiving Emails
If emails are not being received:
Check spam or junk folders
Confirm the email address is correct on the user profile
Verify that notifications are enabled for the account
2. Incorrect Email on File
If notifications are going to the wrong email:
Update the user’s primary email in their profile settings
Ensure the correct email is marked as the primary contact
Only the primary email receives system notifications.
Account or Access Changes
If a user no longer has access to their email:
Update the user profile with a new email address
Ensure the user can complete account verification with the new email
Avoid creating duplicate accounts unless necessary.
When to Escalate
Contact Support if:
Login fails after verifying credentials and device mode
QR code login does not work
Email notifications are still missing after updating profile settings
Account access cannot be recovered through standard steps
Support Guidance
Separate login issues from notification issues during troubleshooting
Always verify device mode before deeper troubleshooting
Confirm primary email before escalating notification issues
Avoid unnecessary account deletion or duplication unless required