Troubleshooting Login Issues in Jolt Software
Purpose
Help users resolve common login issues across Jolt applications and identify when additional support is needed.
Before You Start
Confirm the user is:
Using the correct Jolt application
Entering the correct email and password
Attempting login with an active account
If unsure, proceed with general troubleshooting below.
General Login Troubleshooting
1. Verify Credentials
Double-check email and password
Ensure caps lock is off
Reset password if needed
2. Refresh or Sync the Device
On supported devices (including JPS):
Tap the Jolt logo in the left panel
Wait for the sync indicator to complete
Attempt login again
3. Restart the Device or App
Close and reopen the application
Or restart the device completely
Retry login after restart
Account Access Issues
Employee Cannot Log In After Being Added
If a user was recently added to a location:
Check the verification email
Ask the user to complete account setup via the email link
Ensure the account password has been created
Role-Based or Location Login
Some accounts require location-based access instead of username/password:
Select “Connect to a Location” on the login screen
Scan the QR code provided by a Jolt admin
Complete login through location pairing
Device-Specific Issues (JPS / Shared Devices)
If login fails on a shared device:
Confirm the device is connected to WiFi
Perform a device sync (Jolt logo sync action)
Restart the device if syncing does not resolve the issue
If needed:
Reset the app from Settings → About → Reset App
Retry login after reset completes
Password or Account Problems
If password reset does not resolve login:
Confirm the email is associated with an active Jolt account
Ensure the account has been fully set up and verified
When to Escalate
Escalate to Support if:
Login continues to fail after password reset and device sync
The account cannot be found or verified
Location connection QR code is not working
Multiple users are affected
Support Guidance
Start with credential and verification checks before device resets
Avoid performing full resets too early in troubleshooting
Clearly distinguish between account, location, and device issues
Escalate when authentication or account status is unclear