Troubleshooting Jolt Print Station (JPS) and Zebra Printer Issues
Purpose
Help customers quickly resolve common connectivity and printing issues involving Jolt Print Station (JPS) devices and Zebra printers.
Always begin with the simplest troubleshooting steps before moving to resets or hardware replacement.
Common Issues and Troubleshooting
Printer Will Not Connect to Tablet
If the printer is not appearing or pairing with the tablet:
Verify Network Connection
On the JPS device:
Swipe down twice from the top of the screen
Press and hold the WiFi icon
Confirm the device is connected to the correct network
Restart the Environment
Restart the tablet
Power off the printer
Wait 30 seconds
Power the printer back on
Reset the Jolt App
Open the Jolt app
Navigate to:
Settings → AboutTap the three-dot menu in the top-right corner
Select:
Reset AppConfirm the reset
Reconnect the Location
Sync the app
Select:
Connect to LocationScan the QR code or manually enter the location credentials
Printer Disconnects Frequently
If the printer connects briefly but disconnects after printing a few labels:
Check WiFi Stability
Restart the tablet
Reconnect the tablet to WiFi
Confirm internet connectivity remains stable
Power Cycle the Printer
Turn the printer off
Wait 3 minutes
Turn the printer back on
Verify App Version
Ensure the Jolt app is fully updated before continuing troubleshooting.
Printer Is Connected but Will Not Print
If the printer appears connected but labels do not print:
Check Label Setup
Verify labels are loaded correctly
Check for jams or partially fed labels
Confirm the labels match the configured printer settings
Perform Printer Power Drain Reset
Unplug the printer power cable
Hold the power button for 30–45 seconds
Reconnect power
Restart the printer
Recalibrate the Printer
After resetting:
Run printer calibration
Test print a new label
Factory Reset and Reconfiguration
JPS Factory Reset
Disconnect the USB cable from the printer
Perform the approved factory reset procedure
Re-run printer calibration after reset completes
Zebra Printer Reconnection Steps
If a Zebra printer is not detected by the tablet:
Power off the tablet
Disconnect all printer cables
Turn the tablet back on
Reconnect printer power and USB cables
Wait for the printer status indicator to turn green
Retry printing
Escalation Guidance
Escalate for possible hardware replacement if:
The printer is still not recognized after all troubleshooting
USB connectivity repeatedly fails
The printer powers on but cannot maintain connection
Calibration consistently fails
Physical damage is visible
When escalating:
Request clear photos of the printer
Include cable connection photos when possible
Document all troubleshooting already completed
Support Guidance
Keep troubleshooting instructions short and sequential
Do not provide multiple reset procedures at once
Confirm results after each major step before continuing
Use simple operational language and avoid technical jargon
Prioritize restoring printing functionality quickly before advanced diagnostics