How Do I Change or Reset My Password on the Jolt Web Portal?

This guide covers how to change your password when you're logged in, how to reset a forgotten password, and what to do if the reset process isn't working.

Changing Your Password (When You're Already Logged In)

Log in to the Jolt Web Portal.
Navigate to Settings > Profile.
Scroll down to the Account Access section on the right side.
Click the pencil icon to edit your password.
Enter a new password that meets the requirements:
- Minimum of 8 characters
- Must include at least one letter and one number
Click Save in the upper right corner to apply your changes.

Resetting a Forgotten Password

If you can't log in, you can reset your password from the login page. Important: You must use the email address associated with your Jolt account access — this may be different from your contact email address.

Via the Jolt Web Portal:

Go to the Jolt Web Portal and click Login in the top right corner.
On the login page, click Forgot Password.
Enter your account access email address and click Request Password Reset.
Check your email inbox for a password reset link from Jolt.
Click the link in the email and set a new password.

Via the Jolt App:

Open the Jolt app on your device (or download it from your app store).
Tap Forgot Password on the login screen.
Enter your account access email address and tap Reset Password.
Check your email inbox for the reset link and follow the instructions.

Troubleshooting: Reset Email Not Arriving

If you requested a password reset but haven't received the email, work through these steps in order:

1. Check your spam/junk folder

Password reset emails come from [email protected]. Check your spam or junk folder and mark any Jolt emails as "Not Spam" if found.

2. Confirm you're using the correct email address

Your Jolt account access email may be different from your contact email. Double-check with your Jolt administrator if you're unsure which email is on file for your account access.

Admins can verify this by going to People in the Web Portal, selecting the person's profile, and checking the Account Access section.

3. Check for typos

Re-enter your email address carefully. Watch for extra spaces, missing characters, or incorrect domain names (e.g., @gmial.com instead of @gmail.com).

4. Check if your email domain is blocking Jolt

Work or school email domains (e.g., @yourcompany.com or @university.edu) may block automated emails. Contact your IT team and ask them to allow-list [email protected]. This is less common with personal email providers like Gmail, Yahoo, or Outlook.

5. Wait a few minutes and try again

Reset emails typically arrive within 1–2 minutes. If it hasn't arrived after 5 minutes, try submitting the request again. Only the most recent reset link will be valid.

6. Check if the reset link has expired

Password reset links expire after a limited time. If you clicked the link and received an error, request a new reset and use the link immediately.

What If I Don't Have Account Access Set Up?

If you were never invited to Jolt or never received a "Welcome to Jolt" email, your account access may not be configured yet. Ask your Jolt administrator to:

Go to the People tab on the Jolt Web Portal.
Select your profile.
Under Account Access, add your email address and send a new invitation.

Admins: How to Reset Another User's Password

Admins cannot directly reset another user's password, but they can:

Verify the correct email is listed under the user's Account Access section in their People profile.
Resend the invitation email by updating the account access email, which triggers a new "Welcome to Jolt" email.
Direct the employee to use the Forgot Password flow on the login page.