How to Change Account Access/Login Email in Jolt
Follow these steps to update or change your account access email on the Jolt Web Portal. This guide specifically focuses on updating the Account Access Email, which is distinct from the Contact Email used for communications like billing and notifications.
1. Log In to the Jolt Web Portal
Access the Portal: Open your web browser and go to the Jolt Web Portal.
Login: Enter your current email and password to log in.
2. Navigate to Your Profile Settings
Go to Settings: Once logged in, click on the “Settings” option in the main menu.
Select Profile: In the Settings menu, choose “Profile” to access your account details.
3. Update Your Email Address
Find Account Access Section: Look for the “Account Access” section on your profile page.
Click the Pencil Icon: Next to your current email address, click the pencil icon (✏️) to edit it.
4. Enter and Save the New Email
Type in New Email: Enter your new email address in the field provided.
Save Changes: Click the “Save” button at the top right corner to save your new email address.
5. Verify Your New Email
Check Your Email: Jolt will send a verification email to your new email address.
Confirm the New Email: Open the verification email and follow the instructions to confirm your new email address.
6. Log In with the New Email
Return to the Login Page: Go back to the Jolt Web Portal login page.
Log In: Use your new email address and your current password to log in.
Additional Tips: - Do Not Delete Accounts: Avoid deleting and recreating user accounts when updating email addresses to ensure account continuity.
Verification Process: Remember that updating an email address will trigger a verification email to confirm the change.
Double-Check Email: Make sure there are no typos in your new email address before saving.
Check Spam Folder: If you don’t see the verification email in your inbox, check your spam or junk folder.
Update Password: If you also need to change your password, refer to the article on Changing Your Password.
If you encounter any issues or need further assistance, please contact Jolt Support
Handling Emails for Former Employees
To stop Jolt emails from being sent to former employees and update the recipients:
Log in to the Jolt Web Portal.
Navigate to the "People" section.
Select the person who no longer works for you.
Choose one of the following options:
Click "Delete Person" in the top-right corner to remove them entirely.
Edit their profile to update or change their email address. This ensures that only current employees receive Jolt-related emails.