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Notification Troubleshooting
Curtis Nash avatar
Written by Curtis Nash
Updated over a week ago

Notification Troubleshooting

If an employee is not receiving notifications from Jolt, follow these steps to ensure that everything is set up correctly. This includes the initial "Welcome to Jolt" setup email needed to create a password.

1. Text Notifications Troubleshooting:

If you or your employee have not been receiving Text Notifications from Jolt:

  • Verify Phone Numbers: Check the employee's profile to ensure their phone number and carrier details are correct.

Email Notifications Troubleshooting:

  1. Check Spam Folder:

    • Look in your spam or junk email folder for any emails from Jolt.

    • If found, mark them as "Not Spam" to ensure future emails are delivered to your inbox.

  2. Add Jolt to Contacts:

    • Add [email protected] to your email contacts list.

    • This helps prevent Jolt emails from being blocked or filtered into spam.

  3. Check Domain Settings:

    • Ensure that your email domain is not blocking Jolt emails. This is especially important for work or school email domains (e.g., [email protected]).

    • Common email domains (e.g., Gmail, Yahoo, Hotmail) usually do not have this issue.

Phone Notifications

  1. Select Mobile Carrier:

    • Ensure that a provider is selected in the employee’s profile.

    • Go to People from the menu, select the profile, and scroll to Contact Information to check and update the mobile carrier information.

  2. Address Error Messages:

    • If the admin receives error messages but the employee does not want notifications, set the mobile carrier as Other.

3. Scheduling Notifications

If issues persist with scheduling notifications, refer to the article Scheduling Notification Troubleshooting for further assistance.


Keywords:

  • Notification Troubleshooting

  • Email Delivery Failure

  • Phone Notifications Setup

  • Spam Folder Check

  • Mobile Carrier Selection

  • Scheduling Notification Issues

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