Troubleshooting Scheduling Notifications
If you're not receiving scheduling notifications, follow these steps to ensure your settings are properly configured. Notifications are crucial for staying updated on your schedule, so it's important to check both your Jolt settings and phone settings.
Web Portal Settings
Log In to the Jolt Web Portal
Use your credentials to log into the Jolt Web Portal.
Check Profile Settings
Navigate to Settings > Profile.
Verify Notification Settings
Email Notifications: Ensure that you have a valid email address listed in your Contact Information. Double-check that the email address is correct.
Text Notifications: Verify that your phone number and carrier are correctly entered in the Contact Information.
Push Notifications: Note that push notifications are only available for Jolt Lite on your smartphone.
Jolt Lite App Settings
Open the Jolt Lite App
Launch the Jolt Lite app on your smartphone.
Access Notification Settings
Go to Settings > Scheduling.
Configure Notification Preferences
Select your preferred notification methods: Email, Text, or Push.
Phone Settings
For iPhone Users:
Open Settings
Go to your phone's Settings app.
Check Notification Settings
Tap Notifications.
Find Jolt Lite
Scroll down and select Jolt Lite.
Enable Notifications
Ensure Allow Notifications is turned on.
Customize Notification Settings
Adjust any additional settings as needed.
For Android Users:
Open Settings
Go to your phone's Settings app.
Access Notifications
Select Apps & notifications or Notifications (this can vary by device).
Find Jolt Lite
Scroll through your apps and find Jolt Lite.
Enable Notifications
Ensure Allow Notifications is turned on.
Customize Settings
Adjust any additional settings according to your preferences.
Additional Tips
Restart Your Phone: Sometimes, restarting your phone can resolve notification issues.
Update Apps: Ensure that both the Jolt Web Portal and Jolt Lite app are updated to the latest versions.
Check Do Not Disturb Mode: Make sure that your phone is not in Do Not Disturb mode, as this can block notifications.
If you continue to experience issues with notifications after following these steps, please contact Jolt Support for further assistance.
For more detailed guidance, refer to related articles or watch the Troubleshooting Notifications video.
By ensuring that both your Jolt settings and phone settings are configured correctly, you should be able to receive all your important scheduling notifications without any issues.