Resolving Issues Editing Lists in Content Groups
Purpose
Help users understand why they may be unable to edit lists in a Content Group and how to resolve common permission and configuration issues.
Overview
In Jolt Software, list editing is affected by:
The mode the user is working in (Content Group vs Location)
Role-based permissions
The ownership of the list (where it was created)
If a list cannot be edited, it is typically due to one of these factors.
Common Reasons You Can’t Edit a List
1. Incorrect Mode
Lists are tied to a specific mode:
Content Group Mode: Shared across locations
Location Mode: Specific to one location
If you are in the wrong mode, the list may appear read-only.
2. Permission Restrictions
Some users do not have permission to edit Content Group-level lists.
In these cases:
Editing may be restricted to Company Admins
You may only have view access depending on your role
3. List Ownership Mismatch
A list created in one mode cannot be edited in another mode.
For example:
A Content Group list must be edited in Content Group mode
A Location list must be edited in Location mode
How to Resolve the Issue
Step 1: Check Your Mode
Confirm whether you are in Content Group or Location mode
Switch to the mode where the list was created
Step 2: Verify Permissions
Confirm your role has edit access for Content Group lists
If not, request access from a Company Admin
Step 3: Confirm List Location
Check whether the list belongs to Content Group or Location level
Open it in the correct context before editing
If You Still Cannot Edit
If the issue continues:
Confirm the list is not restricted by permissions
Check that you are in the correct mode and location context
Escalate to a Company Admin if access changes are required
Support Guidance
Always verify mode first before troubleshooting permissions
Treat most “cannot edit” issues as either mode mismatch or access restriction
Avoid unnecessary UI guidance unless specifically requested
Escalate when ownership or permissions are unclear