Accessing Content Groups and Deactivating Labels in Jolt Software
Purpose
Help users access a content group and deactivate labels within Jolt Software.
Overview
Content Groups organize labels across locations, while labels can be activated or deactivated based on operational needs.
To manage a label, users must first access the correct content group.
Accessing a Content Group
To view content groups:
Log in to the Jolt Web Portal
Use the location or group selector to switch to the desired Content Group
Confirm you are viewing the correct group before making changes
If a content group is not visible, it may be due to role or permission restrictions.
Deactivating a Label
Once inside the correct content group:
1. Locate the Label
Find the label you want to deactivate within the list
2. Open Label Settings
Select the label to open its settings or details view
3. Deactivate the Label
Use the available options menu (often shown as a three-dot menu)
Select Deactivate
Confirm the action if prompted
The label will no longer be active after deactivation.
Important Notes
Deactivated labels may no longer appear on devices or in workflows
Only users with appropriate permissions can access or modify content groups
Changes may require device or system sync to fully reflect
Troubleshooting
If you cannot find a content group or label:
Verify you are in the correct location or group context
Confirm your role has permission to manage labels
Check whether the label has already been deactivated
Support Guidance
Always confirm content group context before troubleshooting label issues
Treat missing labels as either permission or status (active/inactive) issues
Avoid assuming UI-specific steps are universal across all accounts