Returning Incorrect or Unopened Labels
Purpose
Help customers return incorrect or unopened label orders and understand the return process.
Eligible Returns
Labels may qualify for return if they are:
Unopened
In original condition
Incorrectly ordered or incorrect size
Return eligibility may vary depending on product condition and order status.
Return Instructions
Prepare the Return Shipment
Include a note inside the package with:
Order number
Company name
Reason for return
Contact information if clarification may be needed
Ship the Labels To
Jolt Software
2901 N Ashton Blvd
Suite 300
Lehi, UT 84043
Ordering Replacement Labels
If the customer needs a different label size or type:
Submit a new order separately
Do not wait for the return to finish processing unless instructed otherwise
Restocking Fees
A restocking fee may apply depending on:
Product condition
Packaging status
Return circumstances
Do not guarantee fee waivers or exceptions unless officially approved.
Credits and Refunds
After the return is reviewed and processed:
Eligible credits may be applied to the customer account
Shipping costs are typically non-refundable unless otherwise approved
Processing timelines may vary.
Escalation Guidance
Escalate the request if:
The labels were opened or partially used
The shipment was incorrect due to fulfillment error
The customer disputes restocking fees
The return status cannot be verified
Collect:
Order number
Photos if applicable
Tracking information for the return shipment
Support Guidance
Do not guarantee refunds or fee waivers
Keep return instructions concise and operational
Avoid speculative policy interpretations
Clearly separate replacement ordering from return processing