Sensor Replacement Process in Jolt Software
Purpose
Explain how to request, receive, and return replacement sensors in Jolt Software.
Overview
Sensor replacements follow a standard process:
Submit a replacement request
Receive approval and shipment
Return the defective sensor using the included return label
Step 1: Submit a Replacement Request
To begin the process:
Submit a hardware replacement request through the appropriate support channel
Include details about the defective sensor (issue description and any relevant identifiers)
Once submitted, the request will be reviewed for approval.
Step 2: Approval and Shipping
After approval:
A replacement sensor will be shipped to the provided address
Shipping confirmation will be sent with tracking information
Step 3: Tracking Your Replacement
Once shipped:
Use the tracking number provided to monitor delivery
Tracking details are typically sent via email or support portal update
If tracking is missing or delayed, contact Support.
Step 4: Returning the Defective Sensor
A return shipping label is included in the replacement shipment.
To complete the return:
Package the defective sensor securely
Use the provided return label
Ship the sensor back as instructed
Failure to return the defective unit may result in additional charges.
Common Issues
No tracking information received
Check your email and support portal
Contact Support if tracking is not available after shipment confirmation
Incorrect shipping address
Contact Support immediately to request an update
Address changes may not be possible once shipped
Support Guidance
Always confirm request details before approval
Ensure return label is included with replacement shipment
Prioritize tracking confirmation as the primary customer update point