Sensor Warranty Replacement Process
Purpose
Help customers replace defective sensors under the Jolt manufacturer warranty, including shipping steps, required information, and what to expect during processing.
Overview
Jolt sensors may be eligible for replacement under manufacturer warranty if they are defective or malfunctioning.
Warranty coverage:
Covers device defects and performance issues
Does not cover physical damage
Replacement is processed after inspection of the returned sensor.
How to Start a Warranty Replacement
1. Contact Support and Open a Case
A support case must be created before sending any hardware.
You will receive:
A case number
Instructions for next steps
2. Prepare the Sensor for Shipment
Before shipping:
Securely package the sensor to prevent damage
Include a note with your case number and issue description
Example issue description:
“Sensor not connecting”
“Temperature readings not updating”
3. Include Required Information
Make sure the shipment includes:
Case number
Sensor ID(s)
Brief description of the issue
Associated location or equipment (e.g., fridge/freezer name)
This helps speed up identification and processing.
4. Ship the Sensor to Jolt
Send the defective sensor to the address provided by Support
Customer is responsible for outbound shipping costs
Keep the tracking number for reference
Inspection and Replacement
Once received:
Jolt inspects the sensor to confirm warranty eligibility
If approved, a replacement is shipped to the customer
Return shipping for the replacement is covered by Jolt
Important Notes
Physical damage is not covered under warranty
Missing information may delay processing
Warranty approval is based on inspection outcome
Support Guidance
Always require a case number before accepting hardware
Confirm sensor ID and location details to avoid delays
Separate shipping instructions from warranty eligibility explanation
Escalate unclear or incomplete submissions before processing