Warranty and Support for Jolt-Compatible Temperature Probes and Thermometers
Purpose
Help customers understand how warranty claims, support, and replacements are handled for Jolt-compatible temperature probes and thermometers.
Warranty Ownership
Warranty support for Jolt-compatible temperature probes and thermometers is handled by the manufacturer (ThermoWorks), not Jolt Software.
This includes:
Thermometers
Temperature probes
Related hardware such as smart thermometer devices
When to Contact ThermoWorks
Customers should contact ThermoWorks directly for:
Warranty claims
Device repair or replacement requests
Product defect support
Warranty status questions
ThermoWorks will confirm eligibility and provide next steps for replacement or repair.
Typical Warranty Process
1. Prepare Required Information
Customers may be asked to provide:
Photos of the device (front and back)
Basic troubleshooting steps (such as battery replacement attempt)
Description of the issue
2. Submit Request to Manufacturer
Submit the required information directly to ThermoWorks support for review.
3. Review and Resolution
ThermoWorks will:
Review warranty eligibility
Determine whether repair or replacement applies
Provide instructions for return or replacement shipment if approved
Jolt Protect Coverage (If Applicable)
In some cases, Jolt Protect may provide coverage for accidental damage depending on your organization’s plan.
Coverage details vary by agreement and may not apply to all devices or scenarios.
Important Notes
Manufacturer warranty claims are not processed by Jolt Support
Physical condition and cause of damage may impact warranty eligibility
Always confirm coverage through the appropriate support channel before sending hardware
Support Guidance
Route all thermometer and probe warranty issues to the manufacturer
Avoid handling warranty validation inside Jolt support unless explicitly required
Keep separation clear between Jolt Protect coverage and manufacturer warranty