Repairs & Replacements:
The repair and replacement process will be facilitated through Jolt Technical Support. If your Hardware is needing replacement or repair, you'll need to submit photos of the broken hardware along with a detailed description of the issue you're having wth your Hardware to the Technical Support Team.
If you have an open ticket with Technical Support, you will attach the photos to the ticket/email. If you are opening a new ticket with the Technical Support Team, you will attach the photos to that ticket as well as the description of the issue you are having.
Once the ticket is assigned to the Technical Support Team the Technical Support team will assist with Troubleshooting to determine the best course of action in assisting you with replacing or repairing your Hardware.
FAQ: Jolt Hardware Warranty, Repairs, and Replacements
1. What warranty comes with Jolt hardware purchases?
This is dependent on the hardware that has been purchased, as well as when the product was purchased to determine what type of Warranty is available. This will be determined by the Jolt Technical Support Team at the time of Troubleshooting.
2. Who handles hardware troubleshooting and repair determination?
The Jolt Technical Support Team assists with troubleshooting hardware and will determine the best course of action in getting the hardware replaced or repaired.