Troubleshooting and Replacing a Faulty Sensor Under Warranty
Purpose
Help users troubleshoot sensor issues and determine whether a replacement is needed under the Jolt Protect warranty.
Step 1: Basic Troubleshooting
Before requesting a replacement, complete the following checks:
1. Check Sensor Status Light
Press the ACT button on the sensor and observe the light:
Green / Yellow / Red light → Sensor is powered and functioning
No light → Continue troubleshooting
2. Verify Battery Installation
Open the sensor battery compartment
Confirm batteries are correctly oriented (positive and negative terminals aligned properly)
Reinsert or replace batteries if needed
3. Inspect for Physical Damage
Check for:
Corrosion
Rust
Moisture or fluid damage
Loose internal components
If damage is visible, document it for support review.
Step 2: Determine Warranty Eligibility
A sensor may qualify for replacement under Jolt Protect if:
It does not function after battery and basic troubleshooting checks
No external damage is present that would void coverage
Step 3: Request a Replacement
If troubleshooting does not resolve the issue:
Contact Jolt Support to initiate a warranty claim
Provide details of all troubleshooting steps completed
Include:
Sensor light behavior
Battery verification results
Photos or notes of any physical damage
Step 4: Replacement and Return Process
If approved:
A replacement sensor will be shipped (typically within 2–4 business days)
A return label will be included for the defective sensor
The faulty sensor must be returned using the provided instructions
Important Notes
Physical damage may affect warranty eligibility
Proper troubleshooting is required before replacement approval
Return instructions must be followed to avoid additional charges
Support Guidance
Always confirm power + battery checks before escalating
Require basic documentation before approving replacement
Treat “no light” cases as primary indicator of hardware failure