Manufacturer Warranty Replacement Process for Defective Printers
Purpose
Help customers understand the process for submitting defective printers for warranty evaluation and possible replacement.
Warranty Process Overview
If a printer is believed to be defective under manufacturer warranty:
The device must be shipped to Jolt for inspection
The warranty team evaluates the hardware issue
Eligible devices may be repaired or replaced
The repaired or replacement device is returned to the customer
Warranty approval is determined after device inspection.
Shipping Instructions
Ship the Following Items
Customers should send:
Defective printer
Printer power cable
unless otherwise instructed by Support.
Shipping Address
Jolt Software
2901 N Ashton Blvd
Suite 300
Lehi, UT 84043
USA
Required Information Inside the Package
Include a note containing:
Support case number
Brief description of the issue
Return shipping address
Company or store name if applicable
Example issue descriptions:
Printer not powering on
Connectivity failure
Printing hardware fault
Tracking Requirements
After shipping the package:
Reply to the existing support case
Provide the shipment tracking number
This helps Support monitor the return and continue processing the warranty review.
Shipping Cost Responsibilities
Customer Responsibility
Customers are responsible for:
Shipping the defective device to Jolt
Jolt Responsibility
If the warranty claim is approved:
Jolt covers shipment of the repaired or replacement device back to the customer
Warranty Exclusions
The manufacturer warranty typically does not cover:
Physical damage
Cracked hardware
Liquid damage
Abuse or misuse
Unauthorized modifications
Warranty eligibility is determined after inspection.
Escalation Guidance
Before approving warranty return instructions, confirm:
Troubleshooting has been completed
The issue appears hardware-related
Required photos or documentation have been collected when applicable
Escalate unclear warranty situations for review rather than making coverage assumptions.
Support Guidance
Do not guarantee replacement approval before inspection
Do not speculate on repair timelines
Keep warranty instructions concise and operational
Clearly distinguish warranty defects from physical damage
Always request tracking information after shipment