Tracking Replacement Hardware Shipments
Purpose
Help customers locate tracking information and monitor delivery status for replacement hardware shipped by Jolt Software.
How to Find Tracking Information
1. Check Your Shipping Confirmation
Once the replacement hardware ships, customers typically receive a shipping confirmation email that may include:
Tracking number
Carrier name (e.g., FedEx, UPS, USPS)
Shipment status link
2. Use the Tracking Number
If a tracking number is provided:
Open the carrier’s tracking page
Enter the tracking number
View real-time shipment updates, including:
Estimated delivery date
Current location
Delivery status
If Tracking Information Is Missing
If no tracking number is included in the confirmation:
Check the original support case or email thread
Request tracking details through the existing support case
Include:
Case number
Customer or company name
Date of shipment (if known)
Shipment Delay or No Updates
If tracking shows no movement or delays:
Check the carrier’s tracking page for status notes
Allow time for carrier updates to appear (some delays are normal)
If the issue persists, escalate through the existing support case.
Important Notes
Tracking information is provided once the shipment is processed and handed to the carrier
Updates may be delayed while the carrier scans the package
Always use the carrier’s tracking page for the most accurate status
Support Guidance
Start with shipping confirmation email before escalating
Avoid contacting multiple teams; use the existing support case for all tracking requests
Do not assume shipment failure without carrier confirmation
Keep tracking instructions simple and self-serve focused