Returning Faulty Hardware After Receiving a Replacement
Purpose
Help customers return faulty hardware to Jolt after receiving a replacement, including packaging instructions and return requirements.
Overview
When a replacement device is issued, the original faulty hardware must be returned using the provided return shipping label.
Return requirements are included with the replacement shipment and are required to complete the replacement process.
How to Return Faulty Hardware
1. Locate the Return Shipping Label
A return label is typically included with your replacement shipment
Use this label to send the original device back to Jolt
2. Package the Hardware Securely
To prevent damage during transit:
Use the original packaging if available
If not available, use a sturdy box with protective material (padding or wrapping)
Include all components that were part of the original hardware
3. Ship the Return
Attach the provided return shipping label to the package
Drop off the package with the designated carrier
Keep the tracking number for reference
Return Timeline
Returns should be completed within the timeframe provided in your replacement instructions
In many cases, returns are expected promptly after receiving the replacement
Failure to return hardware within the required timeframe may result in additional charges.
Important Notes
Only use the return label provided by Jolt
Ensure all parts of the faulty hardware are included
Proper packaging is required to avoid damage during transit
Support Guidance
Always confirm replacement shipment includes return instructions
Avoid assuming a universal return timeline—use case-specific guidance when possible
Encourage customers to retain tracking information
Escalate missing labels or unclear return instructions