Moving Labels Between Content Group and Location Levels in Jolt Software
Purpose
Help users move or replicate labels between Content Group and Location scopes and ensure devices are updated to reflect changes.
Understanding Label Scope
Labels in Jolt Software exist in two scopes:
Location-level labels: Only available within a single location
Content Group labels: Available across all locations in the group
To change where a label is available, you must either move or recreate it in the correct scope.
Moving a Label to a Different Scope
If a label needs to be moved from Location to Content Group:
Open the label
Select the three-dot menu (⋮)
Choose Move to Content Group
Repeat for each label individually as needed
Note: Labels must be moved one at a time.
Alternative Method: Copying Labels Across Locations
If a label cannot be moved directly, use one of the following options:
Clone a Template
Go to Labeling → Label Templates
Select the template menu (⋮)
Click Clone
Edit and assign the cloned template as needed
Export and Import a Template
Open the label template
Go to Advanced → Export Template
In the destination location, open templates
Use Advanced → Import Template
This creates a copy of the label in another scope.
Device Synchronization After Changes
After moving or copying labels, devices must be synced to reflect updates.
Refresh on JPS Device:
Open the Jolt app
Go to Settings → About
Tap the three-dot menu (⋮)
Select Reset App
Allow the app to resync data
After sync completes, labels will appear based on their updated scope.
Important Notes
Content Group labels are visible across all locations in that group
Location-level labels remain isolated unless moved or copied
Changes may not appear on devices until a sync or reset is completed
Support Guidance
Help users distinguish between moving vs copying labels
Recommend Content Group for multi-location access
Always include device sync steps after scope changes
Avoid assuming bulk movement functionality
Escalate if labels do not appear after sync