Managing Excessive Sensor Alert Notifications
This article guides you through best practices for adjusting sensor alerts to reduce the number of notifications you receive, helping you focus on critical issues without being overwhelmed.
Best Practices for Managing Sensor Alerts
Regular Check-ins:
If you're setting notifications for others, ensure they communicate if they are receiving too many notifications. Regular check-ins can help prevent desensitization and ensure alerts remain actionable.
Prioritize Critical Sensors:
Identify which sensors are most critical (e.g., temperature alerts for a Walk-In Cooler versus a secondary cooler). Set stricter alerts for critical sensors while making other alerts more forgiving to reduce notification volume.
Focus on Critical Issues:
Adjust alerts to focus on the most critical issues that are true emergencies. Reduce the number of notifications for less urgent issues to avoid overwhelming your staff.
Use Alerts Without Notifications:
Track important but non-critical issues by displaying them on your dashboard and event log without triggering notifications. Remove notifications for these issues and reserve notifications for emergencies.
For a Single Location
Identify Problematic Sensors:
Determine which sensors and alert conditions are generating the most notifications.
Review Historical Data:
Navigate to the Graphs page in the Jolt Web Portal and set the date range to the last 7 days or longer. Analyze the graphs to identify sensors that frequently go out of bounds.
Adjust Alert Settings:
If multiple alert settings exist for a sensor, identify which settings cause the most notifications and adjust them accordingly.
Monitor Event Logs:
Review the event log to identify which sensors trigger the most events and adjust alert settings based on those insights.
For Multiple Locations
Use the Dashboard:
Check sections like "Locations to Focus On" and "Sensors to Focus On" for a summary of alert data.
Sort and Filter Alerts:
Click the column headers to sort by "Alerts This Week" and "Alerts Last Week" to identify sensors with the highest number of alerts.
Prioritize Locations:
Focus on locations with the highest number of alerts and apply the single-location process to those high-alert areas.
By following these steps, you can effectively manage sensor alert notifications, ensuring that you are alerted to critical issues without being overwhelmed by excessive notifications.