Troubleshooting Checklist Jolt Print Station
If you're experiencing issues with your JPS's Zebra ZD410/ZD411 Printer, follow these steps before trying to reconnect.
Step-by-Step Troubleshooting Guide
Update the Jolt App:
Ensure the Jolt App is up to date. Open the App Store, then select Updates to check for and install any available updates.
Understand Connection Types:
Wi-Fi: Recommended for a stable connection. Use a private or password-protected 2.4GHz network. Ensure your iPad is connected to this network and have the password ready.
Clean Printer
Take Out Labels: Remove any labels or media inside the printer to prevent them from getting damaged or dirty during the cleaning process.
Prepare a lint-free Cloth/Swab: Moisten a lint-free cloth or swab with rubbing alcohol.
Wipe the Printhead: Gently wipe the printhead with the cloth or swab. Avoid using excessive force to prevent damage.
Wipe the Roller: Gently clean the platen roller (the rubber roller that feeds the labels through the printer). Rotate the roller manually to clean the entire surface.
Clean the label sensor: Use a swab moistened with rubbing alcohol to clean the media sensor. This sensor detects the presence of labels and can become dirty over time.
Wipe the Exterior: Clean the exterior surfaces of the printer, including the cover and any buttons.
Check Wi-Fi Network:
Ensure your Wi-Fi is a 2.4GHz network, not a 5GHz network, as Jolt will not connect to 5GHz networks.
Disable Bluetooth on Other Devices:
Turn off Bluetooth on all other devices in the location, even if they are not using Jolt. This can prevent interference when connecting to Wi-Fi. After doing this, try connecting the printer again.
Perform Resets if Necessary:
If the printer still won't connect, perform these resets:
Drain the Capacitor
Hard Reset: Follow both reset procedures.
Try Another Device:
If the printer is still not discoverable or won’t connect, try using a different device. This can help determine if the issue is with the device or the app.
Check for Interference:
Ensure there is no other interference preventing the printer from connecting. Refer to the Apple Interference Troubleshooting article for more information.
Additional Tips
Private Network: Ensure your Wi-Fi network is private or password-protected for a secure connection.
Interference: Other electronic devices and networks can interfere with your printer connection. Turn off unnecessary devices and move them away from your printer.
If you have any questions or need further assistance, please contact our support team.