The following article describes the process for replacing your platen roller clips on your Jolt Print Station (JPS) Printers.
Common Issues with Platen Rollers and Clips
The platen roller or its associated clips may be compromised in a variety of circumstances, such as:
Damage During Use: Improper handling, such as forcibly removing paper jams, may cause the clips or roller to break.
Wear and Tear: As essential wear items, these components may naturally degrade over time, affecting device performance. When these issues occur, prompt repair or replacement is often necessary to restore your printer to optimal working condition.
Warranty Coverage for the Platen Roller and Components
Jolt printer warranties do not cover the platen roller or its clips as these are considered wear items. This means the replacement costs for these components must be borne by the user. However, your warranty will still apply for defects beyond regular wear and tear.
Tips for Preventing Damage to Platen Rollers
To extend the life of your platen roller and associated parts, consider the following practices:
Clear Jams Properly: Follow the printer’s manual for safely clearing paper jams to avoid unnecessary strain on components.
Perform Regular Maintenance: Clean and inspect the platen roller periodically to minimize the buildup of dust and debris.
Use Compatible Paper: Always use the recommended paper types and sizes to ensure smooth operation.
Getting started
Tools:
New platen roller clips (if applicable)
70% rubbing alcohol wipe or alcohol prep pad (optional)
Steps:
Turn off and unplug the printer:
Make sure the printer is completely powered down and unplugged to avoid any risk.
Open the printer cover:
Pull the latches on either side of the printer to open the cover and expose the inside.
Remove media (if applicable):
Remove any media (Labels) from the printer to give yourself more room to work.
Locate the platen roller:
The platen roller is the long black rubber roller that helps feed the media through the printer.
Remove the platen roller:
There are usually two small clips or latches on either end of the platen roller.
Use your fingers to gently lift these clips. Be careful not to damage the surrounding components.
Slide the platen roller out:
Once the clips are lifted, you should be able to gently slide the platen roller up and out of its position.
Replace the platen roller clips:
If you need to replace the clips, carefully detach the old clips from their slots.
the left clip has a plastic gear, pull that gear gently from the roller.
Insert the new clips into place, making sure they are secure.
the plastic gear needs to be placed on the end with the flat metal portion
Clean the platen roller channel with alcohol wipe or lint-free cloth:
it is important that the platen roller channel is free of any debris. please make sure to wipe the inside of the platen roller channel with an alcohol wipe or lint-free cloth.
Reinstall the platen roller:
Align the platen roller with the clips and gently slide it back into position. The roller should click into place when seated correctly.
Close the printer cover:
Lower the printer cover gently and ensure that it clicks shut.
Test the printer:
Plug the printer back in and turn it on. Run a test print to ensure the platen roller and clips are working properly