Why CSV and Bulk Exports Do Not Include Images
Purpose
Explain why images are not included in CSV or bulk exports and help customers understand available alternatives.
Why Images Are Not Included
CSV files are text-based export files designed to store structured data such as:
Names
Dates
Statuses
Form responses
Numeric values
Because CSV files do not support embedded image files, images cannot be included in:
CSV exports
Bulk exports generated as CSV files
This is a limitation of the CSV file format itself, not a system error.
What Happens During Bulk Exports
Bulk exports typically generate one or more CSV files containing:
Text data
Form data
Metadata
Record details
Any associated images, attachments, or uploaded media are excluded from the export.
Alternative Options
If images are needed, customers may need to:
Download images manually
Access records directly within the platform
Request alternative reporting options if available
Do not guarantee custom export capabilities unless officially supported.
Support Guidance
Clearly explain that CSV files cannot contain embedded images
Avoid describing the issue as a bug or export failure
Do not promise alternate export formats unless confirmed
Keep explanations short and operational
Focus on practical next steps for retrieving image data