A Hard Reset clears hardware errors and other harmful data. Complete both the Factory and Network Reset to complete a successful reset.
This reset clears data and configures the printer to the original defaults.
1. Turn OFF the printer
2. Press and hold PAUSE + FEED. While holding down these buttons, turn the printer ON.
3. Hold PAUSE + FEED until the status indicator is a solid green.
a. 3-4 blank labels will feed out of the printer if the Factory Reset is done properly.
This reset erases all connections the printer has to Wi-FI networks. Note that this will not erase any Bluetooth connections.
1. Turn OFF the printer.
2. Press and hold PAUSE + CANCEL. While holding down these buttons, turn the printer ON
3. Hold down PAUSE + CANCEL until the status indicator is green. The network light on the far right should turn red at the end of this process. If the light is still green, repeat the reset for a second time as that means the printer is still connected to Wi-Fi.